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SEO For Financial Advisers: A Quick Why and How

As a financial planning professional, your mind is always on drumming up new business and this probably takes up a considerable portion of your time and money.

It’d be great to streamline your marketing efforts, but with traditional practices going the way of the dodo bird (and quickly) figuring out where you should spend your time while on the inbound marketing train can be just as time consuming as making the plan itself.

Inbound marketing is still a largely ignored strategy from planners because the opportunities are so vast, and while it’s true that (from a business perspective) this should be encouraging, it’s also very intimidating if you don’t know where to start.

Despite this hurdle, advisers need to embrace the changing tides of finding new prospects.

You probably already have a website for potential clients to find out more about you, but if you’re in a competitive area or niche, they need to not only be able to find you during a search, but they need to feel confident in your authority.

This is where an important element of the inbound marketing equation for your website comes in using Search Engine Optimization (or SEO).

What is SEO and Why Should I Care?

SEO (Search Engine Optimization) is the name web marketers, web developers and content writers use to explain the science behind how a website appears in search engine results. If you type in search terms (or keywords) in a search engine bar (Google, Bing, etc.) a variety of factors come into play to determine if your website appears at the top or not. Everyone searches everything on Google when they have some sort of intent (more on that later). And if they can’t find anything about you and your business online first, it’s unlikely they’ll bother hunting for you when another adviser has the number one spot on the search results page.

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What are Those Factors?

Search engines rely on “page authority” to determine which websites should appear first after keywords are entered into the search bar. Page authority is determined mainly by the content that appears on each webpage and how relevant that content is to the search terms entered.

How Do I Figure Out My Keywords?

You can use keyword research tools to determine how your prospects are finding you (see the end of this post for tools you can use). Come up with 10-15 keywords that they may enter in the search bar. To do this, ask yourself:

  • Where’s my office located? Your city name is most relevant here.
  • What exactly do I offer? What’s my niche?
  • Any additional services? Are you a CFP® professional that’s also a CPA?


You can also use Google’s suggestion tool. Start by typing in something like “financial advisers in ______ (your city here)” and see what Google has in their drop-down menu directly under the bar. Those are the terms people search for the most in your area.


Similarly, at the end of every search result page, there’s often suggested terms you can try as well.

An important note on financial planning and how Google looks at your site; Google treats financial planning services as a local service only, so determining your keyword and content plan around this is vital. There are two main things you can do to give your website a huge boost when it comes to ranking high on search results for local factors:

  • Make sure your site lists your business hours, business address and phone numbers.
  • Make a Google Maps and Apple Maps business page.

How Do I Make the Content “Work” For My Site?

By using those same keywords your prospects would use to find you and by developing a strategy for what appears on each page of your website, you develop the “trail” by which you can be found online. When it comes to someone searching for you, know that there’s always an intent to either understand something, buy something, find something or fix something. In your financial planning world, it will most likely be a combo of learning something and buying something.

Rocci_Research Competition

To develop your content strategy, you’ll need to do a lot of research. You can do it yourself or you can find a reputable market research professional to do it for you.

  • Go in with a specific target marketing in mind. Create a client persona profile.
  • How old are they?
  • Which gender?
  • What’s their profession?
  • How much do they earn?
  • What are their general goals?
  • Do they have shared interests?
  • Where do they live?

The more information you can provide your research professional, the better the results can be that you can base your content plan on.

This is also the time to research your competition that is doing better than you. Why? They clearly have something that works. After all, it if ain’t broke, don’t fix it. By looking at your competition, you can also see what holes your practice can fill that others cannot.

I Want to Try This Myself. Have Any Suggested Tools?

Glad you asked! Check out some of my favorites below.

Inbound Marketing is a Beautiful and Complicated Web

…But it doesn’t have to be intimidating. By utilizing free and simple tools based on some on-point research, you can start (or update) your online presence that will please both human and machine alike. A solid foundation is key for your practice, and this foundation must now include a solid web presence. Having an excellent web presence is only the beginning of what we like to call a “unique client experience” at the CWA Network, which in and of itself becomes part of your marketing machine. Have a great week folks!

Kristina Rocci

Kristina Rocci is the web content manager for the CWA Network, a Rochester, N.Y.-based financial adviser coaching business that has developed a turnkey practice management business plan for the high net wealth, 401K and Mass Affluent/Gen XY markets. She originally hails from the fin-tech world in Toronto with 7 years of digital marketing under her belt. You can learn all about how the CWA Network can help adviser and planners alike at www.cwanetwork.com.


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Video Marketing: What to Focus On When The Camera Is Focused On You

I remember the sunny 85-degree weather beaming onto my forehead. Dodgers Stadium was in the background and I had six lines to memorize. I was filming the opening scenes for the Hollywood episode of the business reality show “Ambitious Adventures” with three cameras pointed at my face. Everyone was patiently waiting to get lunch after a morning that started in the dark at 4:30 a.m. All they were waiting on was me to nail these six lines.

Those six lines included a witty one-liner to introduce the episode, and then one sentence on each of the four main subjects of the episode. Then it was a final transition to kick off the opening scene. No pressure. And no teleprompter.

It’s moments like this where we think the spotlight is on us. It’s up to us to deliver a flawless performance. It’s up to us to mesmerize the audience and leave them in a trance, not wanting to get up and get a snack, but stay in their seats eagerly awaiting the next words that our voices utter.

And it’s in these moments where we typically falter when it comes to making truly great business videos.

Where Financial Planners Make the Biggest Mistakes in Creating Online Video

We think it’s about us. We think it’s about how we look. We think it’s about our hair being perfectly in place or our shirt being tucked in just the right way.

We think it’s about the perfect delivery and saying the perfect word at the perfect time or else no one will listen or pay attention. We think it’s about our ability to memorize our lines. We think it’s about the sound of our voice.

All of this causes financial planners to create subpar, low energy and marginally effective videos, instead of the kinds of videos that drive excitement around your practice and new prospects into your office.

When we think it’s about us, we put pressure on ourselves to be perfect. The result is usually far from perfect.

In my case, we scrapped the fancy intro at Dodgers Stadium in favor of an off-the-cuff intro we filmed from the side of the highway during a break in the schedule.

During this break I was thinking about the interviews we had just finished with Lewis Howes and Jack Canfield and how much our audience was going to love them. I was thinking about everything I had learned and what an honor it was to be filming them for an episode of “Ambitious Adventures.” I was thinking about how much I needed the audience to see what I had just witnessed.

I asked Shawn and Dan, my camera crew for the day, to roll the cameras. I had to get it out of me. The result? A scene that was filmed in one take that made it into the show and kicked off the first season of “Ambitious Adventures” which has now been seen by close to a million people through our partnership with Entrepreneur, Amazon Prime and Facebook Watch.

What Was the Difference?

I stopped focusing on me and I started focusing on the viewer.

As a financial planner we love to think about our products. We love to think about the market and our place in it. We fall in love with it. We obsess over the features, the benefits, the colors, the options and the packages we want to offer our clients. We labor over the design and the brochure that will showcase it and the software that will host it.

Tony Robbins said it best in a YouTube video from one of his seminars: “Some of you have fallen in love with your products. That will guarantee failure. You need to fall in love with your customer.”

When you put your client first, you are making them the hero. When you make someone else feel like the hero, they are more open to hearing your message and hiring you to help them with their financial future.

The 75/25 Rule of Marketing and Sales

Another one of my mentors, Todd Brown, says that you should be spending 75 percent of your time marketing and only 25 percent selling. In this breakdown, during the 75 percent marketing, you never even mention your product. You don’t even talk about it.

Instead you focus on the prospects. You focus on their frustrations and show them ways to overcome it. Only once you have gotten them all the way bought in, do you start talking about features and benefits and how to come on board.

The same is true when you go to film a video.

All the scripting and looking perfect and taking voice lessons are the 25 percent. They are the features and the benefits. None of that matters unless you care about the person on the other end of the camera.

The easiest way to boost your confidence on camera—and it happens time and again on our TV shoots in the office—is to stop thinking about you, and to start thinking about how you can help the person watching. Get out of your own head and into the hearts of your viewers. When you go from the head to the heart you connect deeper with the viewer and they buy into you as a trusted source of information and insight.

The next time you go to fire up the camera to film a video, make the entire experience about your perfect prospects and solving a problem in their life. Make it about the impact you are going to make on their financial future. Don’t make it about you.

Do that and watch your influence grow. Watch your shares, likes and comments soar. Your commissions will go with it.

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Greg Rollett is an Emmy® Award Winning Producer and Founder of AmbitiousTV, an online TV network that gives a voice to small business owners. To learn more about working with Greg to create your own online TV show, or a video marketing strategy for your financial practice, visit http://ambitious.com/financialtv or send an email to greg@ambitious.com.



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3 Steps to Strive for Excellence

Oftentimes, we as financial planners and agents have a choice to make when it comes to the level of energy, effort and efficiency we bring to our businesses. We can get by and do just enough to maintain our current level, or we can choose to reach beyond.

Striving for excellence and going above and beyond is a choice and a state of mind that says that you aspire for more. It’s not about perfection, but rather about fulfilling one’s business purpose by constant and never-ending self-improvement. By adopting this way of thinking there is a higher likelihood that you will indeed succeed at growing and evolving.

Rick Pitino, a famed American basketball coach, said, “Excellence is the unlimited ability to improve the quality of what you have to offer.”

Unfortunately, most planners and agents don’t take the time to holistically view all aspects of their business to determine where some work is necessary until they are in crisis mode. Let’s take a look at a step-by-step approach successful planners and agents use to work on their business continually.

Step 1: Evaluate What’s Not Working

One of the hardest parts about running any business is to take the time to evaluate what is not working. The reason is that it can be difficult to admit fault or failure. However, when you are open to reflection around areas of potential and realize a tweak here and there can make a difference, you are then more likely to consistently address areas of weakness, especially when the outcomes are positive.

Take Beth  for example, a newer financial planner with less than five years in financial services who asked me during a coaching session if she was doing something wrong because a new client called days after opening an account (and transferring their assets to her) complaining that on second thought it seemed kind of expensive to purchase the mutual funds she had recommended.

Step 2: Understand What Works for Others

The next step is to understand what solutions have worked for others. It sounds simple but many times we think we are the only ones experiencing a scenario only to have a conversation with a colleague or mentor and find out they too have a similar experience.

In Beth’s case, I needed to know if this was a pattern or a single occurrence. She said that it had happened twice now in the last few months so that’s why she brought it up. After inquiring about how she explained her recommendations I determined that it wasn’t the price of the investments that clients were concerned about but it was the lack of value that somehow had not been retained. In other words, they understood during the meeting why they should diversify into mutual funds (which was to reduce risk) but completely forgot about it days later when they were thinking about the fees.

The solution was to make sure that Beth had all the benefits of her recommendations typed out so the client or prospect could refer back to that, ensuring everyone was on the same page.

Step 3: Apply and Assess the Process

Once you know what to improve upon, you must apply the process and regularly assess the results.

Beth started presenting prospects and clients a summary page of all the benefits of her recommendations. She would then give them a copy to take home and keep one in their file at the office. During client reviews she would add any additional summary pages when there were new recommendations. Prospects and clients liked the new process and Beth never had a client with a case of buyer’s remorse again.

Why Excellence is the Mark of Professionalism

It doesn’t matter if you are a financial planner, insurance agent, butcher, baker or candlestick maker if you want to be considered a professional you must be adept at honing your craft and the only way to do that is by being willing to accept and work on your weaknesses and develop your strengths.

If you would like a free coaching session, email Melissa Denham, director of client servicing at Melissa@advisorsolutionsinc.com.


Dan Finley
Daniel C. Finley is the president and co-founder of Advisor Solutions, a business consulting and coaching service dedicated to helping advisers build a better business.



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Checking All the Content Marketing Boxes But Not Seeing Results? Try This.

You write a blog post every two weeks, or maybe once a month. You set up social media accounts and you tweet and post to Facebook on a regular basis.

Maybe you even put an opt-in form on your website and made an offer to your visitors, promising a valuable download in exchange for their email address so you can communicate with them periodically to nurture that lead into a true prospect for your firm.

You could try podcasting, or recording videos to upload to YouTube, or even writing a book to self-publish on Amazon.

All these are sound content marketing tactics you can use to attract an audience and build a pipeline of prospective clients. The only problem? That’s not actually happening.

If you find yourself tweeting into the void, or posting a bunch of content but seeing no change in website traffic, or sending emails to your list that go unopened, something’s not right. Something’s not working in your content marketing.

Common Content Marketing Mistakes (and Their Simple Solutions)

Here are some of the most common missteps I see planners make—and how you can quickly correct this with your own marketing if you’re making any of these yourself:

You create a lot of content, but you don’t do anything to promote it. As a rule of thumb, you should spend 80 percent of your time promoting your content, and just 20 percent creating it. The solution is not to add to your workload; you might need to cut back on the content you’re producing, focus on quality over quantity and put your energy into promoting a few things rather than creating a ton of stuff that doesn’t make it to your audience.

Your content isn’t user-friendly. Most of us learned how to write or create content in an academic setting. The rules we had to follow in college often carry over to corporate America, where writing becomes even more stiff and formal—and dense.

Looking at a wall of text might be impressive on paper. Writing in a highly formal, impersonal tone, being verbose and using complicated vocabulary might be required in some settings. But it does not work online. In fact, it’s downright painful to read.

Make use of white space. Use bullet-point or numbered lists. Keep paragraphs to three or four lines—or less. Don’t be afraid to use choppy sentences and speak as plainly as you can. Write like you talk and don’t use five words when one will do it.

Keep it simple and straightforward and conversational. All these little things will make your content friendlier to your audience, and encourage people to actually read what you wrote.

You only talk about yourself. It’s awful to go to a networking event and find yourself cornered by the kind of person who doesn’t listen to a word you say but drones on and on and on about themselves, what they do and what they need from you.

It’s just as awful to follow someone like that on social media, who only posts self-promotional content—or content that just isn’t relevant to your needs and challenges. You can say the same for emails you receive from brands that only seek to sell, but never try to offer value to subscribers without asking for anything in return.

If you post on social, keep your content relevant to your audience and be a giver. Promote other people, share cool stuff that’s helpful for others even if it’s not your content, shout out people doing cool things. That doesn’t mean never talk about yourself, but strike a balance.

With email, don’t constantly hit people up with requests that only serve you. Sure, send out an email to explain your business and ask for a referral—but only after you sent out three other emails where you offered something helpful to the recipient, be that a download or food for thought or just a cool link they’d really enjoy.

While all these little tweaks can help improve the performance of your content marketing campaigns (and yes, there are many, many more little fixes like this!), there’s one big problem that may be the root cause of content that doesn’t work: You’re doing what everyone else is doing and not letting your unique, defined, authentic voice and self shine through in your marketing.

Your Marketing Will Shine If You Pour Your True Self Into It

Yes, I know—it sounds a little woo woo and maybe even downright unstrategic. But finding a strong voice and tone, defining your opinions and speaking out about what you believe and sharing openly—maybe even getting a little vulnerable—will make your content marketing extremely powerful.

Sharing the “what” and “how” of financial planning tactics and techniques is helpful for the DIYers out there. But that’s not useful for someone who doesn’t want to do it themselves, AKA: potential paying clients!

If you write in a formal, instructional way, that’s not going to resonate with the people you want to reach and help. It’s also going to be completely devoid of personality, and as humans, we don’t want more facts and data. Most of us don’t connect with numbers so much as we connect with other people and the stories they tell.

You may not feel this way, which is why writing about the numbers is so tempting. That is compelling to you and it’s why you’re good at your job. But you aren’t your clients, and if you continue to approach your marketing with this lack of empathy for the people you want to speak to, you’re not going to find success with these strategies.

If you want your content marketing to work, take a step back from all the tactics for a moment. Then, work on identifying your unique voice. Define what you feel strongly about. Flush out your philosophies and beliefs and practice articulating thoseand why you hold those beliefs.

Find what you feel opinionated about and speak up on that topic. And again, write (and create content) the way you’d speak with friends on a subject you feel passionately for. Let your personality and your way of thinking shine through and be part of the content you create.

Don’t shy away from speaking your mind in the context of what your audience cares about and needs from you. Putting your authentic self in your marketing differentiates you from other firms, makes it clear what you stand for and who you stand for, and makes it extremely easy to create content that rises to the top.

Anyone can write about technical topics. Only you can create content around your system of thought and how you practice what you preach in your own life.

 Kali Roberge is the founder of Creative Advisor Marketing, an inbound marketing firm that helps financial advisers grow their businesses by creating compelling content to attract prospects and convert leads. She started CAM to give financial pros the right tools to build trust and connections with their audiences, and loves helping advisers find authentic ways to communicate in a way that resonates with the right people.

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Attracting and Keeping Diverse Planners and Clients

CNBC reported more than a year ago that there are not enough financial planners to meet the demand for services needed from consumers who want to plan more thoroughly.

“We do have a gap in our profession because many advisers are retiring and the pipeline isn’t keeping up with the pace of those aging out of the workforce,” Shannon Pike, CFP®, vice president at Tanglewood Legacy Advisors in Houston and past president of the Financial Planning Association, told CNBC.

Things haven’t changed much.

Financial Advisor Magazine reported that in 2014, 43 percent of planners were nearing retirement. It’s four years later and those planners are even closer.

Attracting diverse planners to the profession is not about pushing out qualified individuals for underqualified people, it’s about filling the giant hole that is about to open up with qualified, talented people who are being wooed by other professions also.

Cy RichardsonTo attract diverse talent, the profession has to up its game, Cy Richardson, senior vice president of the Urban League told Rianka R. Dorsainvil, CFP®, in an episode of the podcast 2050 TrailBlazers. Other professions—like law and medicine—are also throwing their hats in the recruitment ring, Richardson said.

And since this is a profession where people can do “both well and good,” Richardson said, they will no doubt be attracted to it.

Richardson and Dorsainvil dive into the following aspects in examining how the financial planning profession can better attract and retain diverse planners and clients.

And if you’re wanting to fill the gap with diverse talent, here are some things you can do.

Respect cultures. There may be a misconception that the financial planning profession is all about numbers, Dorsainvil said.

“Numbers are involved, but being a financial planner is all about relationship-building,” she said. “It is about learning your clients so that’s why culture is very important working with, for example, an African client and understanding that the eldest son is typically responsible for the parents.”

She elaborated that if you do have a client from this background, there may be a line item that is a few thousand dollars for parents that is non-negotiable. So attempting to get this particular client to do away with that $2,000 line item might be considered offensive.

If you are already attracting clients from different backgrounds, Dorsainvil and Richardson said it’s imperative to know and understand their cultural values to keep them.

Richardson added that some families might have multiple generations living in one household.

“The obligation of any member of [that] household may not necessarily fit traditional, mainstream American values in terms of the patriarchal male-dominant of the house,” Richardson added. “You may have a female head of household or multiple female heads of the household.”

Journal Columnist Meir Statman, who immigrated to the United States from Israel, wrote a column about this very topic for the August issue, which offers more intricate insight on cultural differences and how they tie into your practices.

“There are so many different nuances that we need to become culturally aware so that we can be able to serve our clients best,” Dorsainvil said.

Be better at building relationships. Knowing how to make both client prospects and people who are new to the profession feel welcome is another key ingredient to attracting and retaining them both.

Richardson said the diverse talent you hire will most likely be adept at this skill and would likely make a valuable addition to your staff.

“A planner who understands the contextual forces at work and has more than just the cookie-cutter approach to consumers and building relationships and making people feel comfortable, that is a particular skill set for communities for color, for planners of color, because we’ve had to do it our whole lives in terms of making ourselves comfortable in majority settings, in making other minority folks feel comfortable in majority settings,” Richardson said. “That kind of resilience is built into our DNA. Why not direct that experience towards a profession that requires it?”

Work on listening and empathy skills. The power of listening isn’t new to our readers. At the FPA Annual Conference in Baltimore, Eric Maddox, an interrogator who was the mastermind behind Saddam Hussein’s capture, told us that listening is the foundation to building trust in any relationship.

“First and foremost, you must listen,” Maddox told the Journal in 2016. “Listening is not an art; it’s a learned skill.”

But developing these skills can help both with your clients and your new hires and will make them feel comfortable to share and make them feel safe, Richardson said.

Maddox also told us back in 2016 that, “Empathy is to listening as water is to the human body. It’s everything.”

“We need to make those skill sets compulsory parts of this profession,” Richardson said. This not only helps in “meeting prospects where they are but ensuring the profession can be adaptable to prospect desires.”

Dorsainvil said this profession should be an attractive option for communities of color.

“For those who are saying, ‘Is this a career path for me?’ Absolutely,” Dorsainvil said.

Why Is This Issue Important?

By the year 2050, what are considered minority groups today are projected to become the majority. Numerous studies show that authentically recruiting and retaining people from different backgrounds with unique perspectives helps companies’ bottom lines.

Dorsainvil reports from a recently released press release from CFP Board that just over 3 percent of all CFP® professionals are people of color. And if the world is poised to change so drastically by 2050, the profession will benefit from recruiting and retaining professionals of color as well as learning how to serve these communities.

About the 2050 TrailBlazers Podcast

Dorsainvil began streaming episodes of 2050 TrailBlazers in March 2018. FPA is one of the sponsors of the podcast that is sparking conversation on diversity and inclusion in the financial planning profession and attempting to address issues of recruitment and retention of professionals of color.

This podcast highlights ways to increase diversity in the financial planning profession. Listen to the podcasts during your commute and check out the show notes for more information about the people and topics covered. Subscribe on iTunes and Google Play or visit the website.

Interested in the FPA Diversity Scholarship? Apply today to be considered.

Ana Headshot

Ana Trujillo Limón is associate editor of the Journal of Financial Planning and the editor of the FPA Practice Management Blog. Email her at alimon@onefpa.org. Follow her on Twitter at @AnaT_Edits.


3 Ways to Make Your Practice Less Ordinary

John Maynard Keynes once said, “Slavishly following conventional norms will often lead to disappointment.”

The ordinary is often an adversary when serving clients. Building a clientele the way everyone else has can lead to uninspiring outcomes and limit the growth of your practice. Cold calling, letter writing and hosting rubber chicken seminars are the conventional marketing mechanisms that don’t offer much of an opportunity to stand out. How are you gaining introductions?

Here are three ways to build a practice that’s less ordinary:

Get Clarity on Your Why

What drives, motivates and supports your resiliency? A great and personal story about the “why” of your business is what moves people. Having a clear why can help distinguish your practice and ensure you stay focused on you and your team’s long-term goals.

One time, I asked a planner why he got started in the business and he struggled to answer. After a few moments, he began reminiscing story about working in his father’s flower business before deciding to become a planner. He drew parallels to the lessons he learned from his father and how he has applied them to his business. He was actually moved to tears and realized that was the first time he ever thought of why he got into the business in the first place, and how that experience helped him serve his clients better. I would say that if he can get that story down (sans the tears) and relay that to every client/prospect that he is working with, it is far more powerful than the generic story about a planner’s process that is told by everyone else.

Set a Unique Business Tranche

Out of the clarity from your why, your niche or unique business tranche (UBT) can be developed. Do you work closely with the teachers in your community and want to help them build a better future? Are you a proud and retired marine who loves working with those still in active service? Do you have a talent for facilitating intergenerational wealth conversations within your network?

I once coached a planner that really aspired to grow his business with clients that have experienced a tragedy or traumatic event. Why? He felt compelled to help others that had experienced something traumatic because he could identify with them after living the horror of almost losing his daughter in a plane crash, where fortunately she survived. His why and his passion allowed him to help others financially and emotionally.

Become a Subject Matter Expert

Becoming a subject matter expert in a defined area can further solidify your value with your clients. Plan on bringing customized, overwhelming value and delight to members of your tranche through your refined focus. Become recognized within your unique business tranche by:

  • Researching websites, newsletters and other materials from industry experts to stay on top of current events, legislation, industry issues and concerns
  • Develop opportunities to identify and meet UBT prospects within their preferred environment
  • Show gratitude and exceed expectations with a personalized gift or action that is both unique and emotionally engaging

Overall, rather than doing more of the same, a distinctive approach to your marketing through a niche can lead to more personalized servicing and as a consequence, heightened satisfaction from your clients.

To start taking the road less traveled, visit our Janus Henderson Labs Professional Development Programs. Our resources include educational content, step-by-step planning tools and one-on-one consulting from practice management specialists.

Editor’s Note: A version of this blog was published on the Janus Henderson Blog and is available here.

Janus Henderson LabsTM programs are for information purposes only. There is no guarantee that the information supplied is accurate, complete or timely, nor is there any warranty with regards to the results obtained from its use. Compliance Code: C-0917-12219


John L. Evans Jr., Ed.D. is executive director of Janus Henderson LabsTM, is a practice management expert and conducts extensive consulting and training with top financial intermediaries worldwide. Evans is a keynote speaker and has authored books on client retention and client acquisition including The Book of WOW, WOW 2.0: Igniting Your Business and Your Life and A Genuine Persuasion System.

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Ideas to Emphasize Your Humanness

It’s no secret. Technology is rapidly reshaping our industry. Every aspect of your business that can be automated will be automated.

In a world where everything that can be automated is automated, how will you stand out? Everyone will have access to the same technology tools, so what will set you apart?

Here are five ideas to help you build on your humanness.

1) Client profiling. A comprehensive client profiling process puts the focus on clients and makes them, rather than their portfolios, the center of attention. The heart of the process is a human interaction.

Client profiling is hard to automate because behavioral profiling is not an exact science. Only through collaboration between client and adviser can an appropriate course be determined.

Client profiling also allows you to add value over time. A client’s behavioral profile is not static, so profiling should be an iterative process that requires ongoing client/adviser interaction.

2) Client education. Successful advisers of the future will be educators. They will inform and prepare clients to behave as successful investors.

Soldiers and athletes can be taught to do the right thing in chaotic situations. So, too, can investors. You need to prepare them for the inevitable bumps they will encounter.

3) Client experience. Enhancing the client experience involves moving from thinking about the client’s destination to thinking about creating an outstanding client journey.

When we think about the destination, we think about how to get clients from where they are today to where they need to be. How they feel along the way is not our focus.

Copy of _Our kids are fighting for a world more just and more righteous than we had ever dared to dream of._ (4).pngCreating an excellent client journey means recognizing that there are many ways our clients can get to their respective destinations. Think about every aspect of how you serve your clients. How can you make improvements that reflect the needs and preferences of your clients?

4) Communication. The availability of so many channels of communication should make communication easier and better. The opposite seems to be true. Here are some ideas for dealing with this issue.

First, be where your clients are and communicate in ways that are appealing to them. Find out how your clients want to interact and make sure they have that option.

Be responsive. If you want to stand out favorably, respond quickly and personally to your clients or prospects when they reach out. Responsiveness builds trust.

Finally, create the sense you are always standing by. We live in a 24/7 world. Clients want access to you. They want to feel your presence.

5) Websites. Your website is like your face used to be. You used to get clients by meeting them in person. Now, their first encounter with you is likely to be your website. You’ll never get a chance to meet them if they don’t like your website.

Most adviser websites are very similar. Similar words, similar imagery. Lots of facts. Very little personality. No way for a prospect to get a feeling for who you are and what you stand for.

Give prospects some basis for differentiating you from the other firms they’re going to check out. Be genuine. Make an emotional connection.

Don’t focus so much on what you do. Focus on who you are. It is much easier to differentiate yourself based on your unique personality and experiences.

Focus on Your Humanness

As the future unfolds, the key is to remember that the essence of the relationship between an adviser and a client is a deeply personal one. Build your offering on that basic truth.


Scott MacKillop is CEO of First Ascent Asset Management, a Denver-based firm that provides investment management services to financial advisers and their clients. He is a 40-year veteran of the financial services industry. He can be reached at scott@firstascentam.com.