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6 Video Marketing Stats Every Financial Planner Needs To Know Right Now

Late last year, thousands of the world’s top video marketers came together in California for an event called VidCon. This is where the best of the best reveal what has been working in the world of online video and where the big platforms reveal the numbers behind their business and unveil new features for video creators.

This year did not disappoint. In fact, what was revealed simply shows where the world is. Not where it’s going or where it will be in 3, 5 or 10 years, but right now.

With that in mind, I wanted to share six of the top video marketing stats that should get you in gear to start thinking more like a media company and develop more video for your financial practice.

No. 1: YouTube Now Has 1.5 Billion Logged In Users Every Month

The CEO of YouTube, Susan Wojcicki was on stage at VidCon to reveal that while Facebook is getting a lot of headlines about video, they are still the king of the block. Wojcicki started her keynote by revealing that every single month 1.5 billion people log into YouTube and watch videos.

Here are a few things to note about this stat that means something to you. First, this is only logged in users. That means more people are watching videos that are not logged into the platform. Second, if YouTube were a country, it would now be the largest in the world, edging out China at 1.4 billion people.

Third, and I think most important to financial planners like you is that with 1.5 billion users on YouTube, it means that people young and old, of every different race and language are watching videos on YouTube. It is not a platform strictly for young people with too much time on their hands. Your clients and your potential clients are finding, discovering and watching videos on YouTube. Right now is the time for you to start developing a strategy to start putting videos and episodes on the platform.

No. 2: Logged In Users Spend An Average Of An Hour Per Day Watching Videos On Their Phone

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This stat is incredible. It also shows you where the world is consuming content right now—not on their computers, but on their phones. They are watching while in line at the bank or the grocery store, at lunch, on the subway and on their couch while the TV plays in the background.

What this also points out is the average watch time. One hour. Per day.

Here’s why that’s important (beyond the fact that we all need more and better hobbies):

If you only have one video promoting your financial services on YouTube, prospects can only watch that one video. If you have a back catalog of videos and episodes, users will watch them all.

This is why we develop 13 episodes for clients in  one day. To give them an entire body of work, not just one episode to post online. We want folks to binge watch your episodes. We want them to engage with you and build a virtual relationship with you. That is why you need a strategy to continue creating new video episodes regularly, not just once in a while.

No. 3: 500 Million People Watch At Least One Video On Facebook Every Singe Day

Now we need to talk about the other 500-pound gorilla when it comes to online video—Facebook. Make no mistake about it, Facebook and YouTube are major rivals, going neck and neck to win the attention of everyone on the planet.

The biggest mistake financial planners make when it comes to video is only uploading their video to YouTube and then posting the link to it on their Facebook page. Facebook doesn’t like this. They want you to upload your videos directly to Facebook.

And just like YouTube, you need to publish video content on a regular basis on Facebook. Don’t think that you can post one video, once, and expect to book a bunch of appointments. The top financial planners are posting new video episodes at least weekly.

No. 4: A Third Of All Online Activity Is Spent Watching Video

This might come as a shocker, but it’s likely your employees are watching online video while at work. They (and you) are also watching them nearly all the time when a device is connected to the internet.

If people (like your clients) are spending a third of their time watching video online, shouldn’t you be making content for them to watch? It’s hard to stop consuming video content and to start creating it, but the creators are winning, making money and growing their business.

No. 5: 59 Percent Of Executives Would Rather Watch A Video

I love this stat. All the time I hear from financial planners who say, “But Greg, my client is too busy (or wealthy) to watch video” or “There’s no way my market would sit and watch a webinar or sales video.”

This stat from Google shows that 59 percent of executives, the people with real purchasing and buying power, would rather get the exact same information sent to them via video, rather than text.

It’s one of the reasons I have stopped sending proposals in Microsoft Word and only send them via a personalized video. People want to learn more about brands, products and services via a video that connects with them emotionally rather than in a document that bores them to tears.

What are some ways that you can showcase your message via video instead of text that will get the attention of the prospects you want to write business with?

No. 6: 6 In 10 YouTube Users Would Rather Be Influenced By YouTube Star Than A Movie Star

We wrap things up with this incredible stat that shows a big changing of the guard. Traditionally, we loved to get product recommendations from celebrities. A movie star showing off a new perfume or a celebrity drinking a Coke would influence our purchases.

Today we connect with people that we follow on a more intimate basis, be that a favorite YouTube star, an Instagram influencer you follow or someone who livestreams their life on Facebook Live. These new stars are becoming a big part of our lives and when someone becomes a big part of your life, they can persuade you to make major buying decisions.

This means that the more videos you create and put online, and the more that people watch and engage with them, the more influence you have over their purchasing decisions. It’s one of the reasons we help our clients to create weekly video content. To build a long-term relationship with the audience so we can ultimately impact their future buying decisions.

The more videos and episodes you create, the more opportunities will fall onto your lap. But if you are waiting for things to simply happen to you because you’ve been a financial planner for 20 years, you are going to keep waiting. The top earning financial professionals of today get their message out and build an audience that then wants to invest with them.

My only question now is: what video are you going to create next?

Greg Rollett.jpg

Greg Rollett is the founder of Ambitious.com, an Emmy® Award winning media production and marketing agency for financial professionals and business owners. He is the host of the reality TV show “Ambitious Adventures,” seen on Entrepreneur.com, and the host the Ambitious Life. Reach him on Facebook or Instagram to say hello and share your videos.

 


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Help Your Clients Fund College with Less Debt

Perhaps some of your clients aren’t able to set aside money in 529 plans to fund their child’s education. In that case, they themselves or their children may have to take on debt to pay for college. The following tips can help clients in this situation take on a minimal amount of debt.

“It may not seem easy to graduate debt-free, but it can be done,” said Stuart Ritter, a financial planner and vice-president of Baltimore-based T. Rowe Price Investment Services in the Money magazine article, “4 Secrets to Graduating from College With No Debt.”

Have them explore if their kids can get a head start. Do your clients’ children have options to enroll in Advanced Placement courses or dual college and high school credit courses? Although college students are considered full-time students at 12 credits, there’s no way a person taking only 12 credits per semester can graduate in four years, unless they have some college credits going into college. Money magazine reported that earning credits at local community colleges then transferring to a four-year institution might be a better financial bet.

Have their kids plan out their courses. Fred Amrein, ChFC®, shared on Investopedia.com that clients should ensure their kids are planning their courses appropriately to be sure they are on track to graduate on time. He suggested mapping out courses at the end of each semester while registering for the following semester.

Ensure kids pick the right major. Amrein wrote that changing majors is a costly proposal. Ensure your clients’ have a thorough discussion with their kids regarding their choice of major and if it’s appropriate for them. Also include in this conversation whether their kid’s major and career choice can adequately cover any student loan debt they might incur.

Explore tax strategies with your clients. Things have changed with the new tax bill, and your clients may have access to more tax benefits than before. It’s up to you to help them figure out whether they can utilize tax strategies to help them pay for their child’s education.

“Examining cost, debt, and potential income are important parts of the college decision-making process,” Amrein wrote on Investopedia.com. “At the end of the day, having your child graduate on time with manageable debt is a great accomplishment.”

Ana Headshot

Ana Trujillo Limón is associate editor of the Journal of Financial Planning and the editor of the FPA Practice Management Blog. Email her at alimon@onefpa.org. Follow her on Twitter at @AnaT_Edits.


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Getting Comfortable with Being Uncomfortable

When a planner asks me if they are a candidate for coaching, I always find myself saying, “Never wait to succeed!” Unbeknownst to them, what they’re actually telling me is that they’re in a comfort zone and they’re not sure if they are ready to go beyond it.

Unfortunately, those who stay in their comfort zone rarely reach their pinnacle of success. Conversely, those who strive for excellence and never settle for mediocrity, they do what others won’t.

Remember feeling uncomfortable when trying new endeavors in pursuit of your business goals is a temporary situation. You soon realize that what may have seemed awkward initially turns into your new normal. The secret to getting to the next level is getting comfortable with being uncomfortable. In order to do that you must first understand the Comfort Zone Model.

Understanding the Psychological States of the Comfort Zone Model

The Comfort Zone Model states that when people are faced with a difficult situation they will overcome and rise to the occasion by learning or growing; thus, lifting out of their comfort zone. However, I believe that many planners are stuck in complacency unless they have a strong enough reason for change. The following are three psychological states of the Comfort Zone Model and how it may pertain to you as a planner.

Level 1: Comfort Zone. The “comfort zone” is described as a psychological state in which things feel familiar and as a result there is a low level of anxiety, stress and feeling of being in control. Planners tend to get to settle in their comfort zone when they have created a book of business and gross production level which is acceptable to the company they work for, themselves and in some cases their peers.

However, change is inevitable. Eventually, the market will go down, clients pass away or transfer to other planners, and in some cases the firm you work for will increase their minimum gross production standards. When any of this happens, many planners are forced out of their comfort zone. Or, they are forced out of the industry.

Level 2: Optimal Performance Zone. Although stress and anxiety can play a large part in why a planner has to step out of their comfort zone, the act of doing these new activities can also create new anxiety and stress. However, if the planner continues focusing on learning and refining new ways of growing and maintaining their business they will soon find that they are in what is referred to as the “optimal performance zone”—a psychological state in which the planner is hitting peak performance.

The secret to staying in this state is to continuously want to want to work on your business while working in your business. When a planner is focused on improving their business they learn various tools, techniques, strategies and solutions that help them work smarter. As a result, they typically start to quickly see positive results.

Level 3: Danger Zone. As I had previously stated, some anxiety and stress can improve a planner’s performance because it propels them towards learning and growth. However, if too much anxiety occurs it can be paralyzing. This is referred to as the danger zone—a psychological state where disbelief lives and all actions cease. Performance therefore declines as anxiety and stress increase.

Take for instance Gail Z., a 25-year veteran who was told on Thanksgiving that if she didn’t achieve the company’s minimum gross production number by the first of the year she would be let go. This immediately put her into the danger zone” and the only thing that got her out of it was having a strategic plan to follow which helped her accomplish what seemed to be an unreachable goal.

Finding Your Psychological Zone

Obviously, it’s important to be aware of what psychological zone you’re in at any given time. If you feel complacent and not motivated you are most likely in your comfort zone. Beware of complacency because too much of it can have an adverse effect when you are faced with a situation like Gail was.

The place you want to find yourself is in a constant state of forward movement. Being willing to be comfortable being uncomfortable is paramount and will no doubt offer you a leg up as it forces you to continually think on your feet and come up with out-of-the-box solutions.

If you are ready to take your business to the next level, schedule a complimentary 30-minute coaching session with me by me by emailing Melissa Denham, director of client servicing.

Dan Finley
Daniel C. Finley is the president and co-founder of Advisor Solutions, a business consulting and coaching service dedicated to helping advisers build a better business.

 

 


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5 Marketing Tips for the Brand-New Firm­­­

You’ve got a lot going on if you’re a financial adviser who wants to launch—or just launched—a brand-new financial planning firm. The compliance, the regulations, the tech stack, the operations and administrative tasks—­­­it gets overwhelming fast. And that’s before you even consider how you’re going to spread the word and market your brand-new business.

But by focusing on the little steps that make a big impact, you can gain traction while using your available resources wisely. This is my best advice for advisers with brand-new firms who want to know where to focus their first marketing efforts.

1.) Leverage Your Biggest Asset: Time. Yes, things might feel hectic right now—but if you just started your business, you probably don’t have a full load of client work to get through right now. Take advantage of the most precious resource you can have at your disposal: time!

You don’t need to hire anyone to handle your marketing at this stage of the game. It might make sense to work with a marketing professional to help you nail down your strategy and plan, but you are more than capable of knocking out the to-dos associated with execution of said plan.

There will come a day when you literally don’t have the time to market yourself. For now, make sure you schedule time into your calendar for marketing activities. Those activities could include:

  • Attending networking events or joining local communities of business owners
  • Signing up for directories and professional associations
  • Creating a compelling website that converts visitors into leads
  • Building relationships and connections with reporters and influencers who can help share your story far and wide

…and a lot of other little tasks that you could put on your list. That brings me to my next piece of advice.

2.) Focus on Your Strengths. Are you the world’s biggest introvert who would rather shave off their eyebrows than attend a networking event where you know no one and be forced to make small talk all night?

Networking shouldn’t be a huge part of your marketing strategy then. Don’t put it on your list of marketing tactics to try. It’s common sense, but you’d be amazed at how often advisers doggedly pursue marketing strategies that make no sense for them.

Focusing on your strengths isn’t an excuse to avoid learning something new or to get out of the hard work of doing great marketing, rather it’s a guideline to help you avoid getting bogged down in something that won’t serve you well.

If you have a knack for storytelling but don’t understand how to use live video on Facebook or Instagram stories, then you can learn how to leverage those tools to amplify this skill you already have (telling stories).

Going through your strengths and weaknesses and appropriately—and honestly—categorizing them takes a lot of self-awareness. That’s a skill in itself, and if you feel you may be lacking I highly recommend starting there.

Enroll in a personal development workshop. Identify your strengths and double down on them. Know your weaknesses and be mindful of them. You don’t necessarily need to “fix” them, but you need to be aware so you can focus your energy in places where you can get the most bang for your buck.

3.) Then Focus on Your Strategy. If you’ve read this far, you might be wondering, “Yeah, but what do I DO? What, precisely, should a brand-new financial planning firm’s marketing to-do list look like?”

The thing is, I can’t tell you the exact right thing to do in this article because I don’t know your strategy (and you probably don’t either at this point). I can tell you that if you’re asking, “what should I do?” you’re asking the wrong question and getting stuck in one of the biggest mistakes I see advisers make.

Questions about what to do are questions of tactics. And tactics are useless unless you create a strategy first. Your marketing strategy is like the framework of a house. Wanting to know all the tactics to try first is like walking onto a house with a foundation but no walls and trying to hang pictures.

A marketing strategy is made up of elements like:

  • Your messaging. What are you saying and why? How are you showing up in the world?
  • Your positioning. What place in the market do you occupy, and is it a space where no one else exists?
  • Your branding. What do you want your firm’s reputation to be out in the world? What do people say about your business when you’re not in the room?
  • Your promise. What promise are you making to the people who give you their attention and trust? (A hint: this isn’t about what you do, literally. Your promise is not “financial planning.” Your promise is about a specific outcome a client will receive as a result of your service, and that outcome is probably more about a feeling, emotion or status than anything tangible.)

A good marketing strategy and clear understanding of your audience will allow you to fill in the blanks on the following statement: “We do [WHAT] for [WHO] because [WHY].”

Let’s talk about the “who” in that sentence next.

4.) Decide Who You Are For. You marketing will fail unless you understand who your marketing is for. Who do you want to help? What kind of change do you want to guide those people to make? Why are you the person to take them on this journey? And, equally important, who are you not for?

The more specific you can get with who, the easier it will be to answer those “what” questions in your marketing: what do I do, what tactic do I try, what should I spend money on, what methodology should I use, what platforms should I be on, and so on. Who your audience is largely helps point to the right answers for these questions.

A quick note on this: it is far easier to help someone who wants to be helped, than to seek out a group that stubbornly refuses to change (even though you know they need what you can offer).

When considering your audience and the change you want to help them make, seek out the people who are already open to some kind of change. If your target audience is people who don’t think they need financial planning (even if they would get more benefit from financial planning than anyone else in the world), you’re going to have a hard time with your marketing.

Trying to convince people they’re wrong is tough. Don’t believe me? Go post your political opinion on Facebook with the goal of getting your relatives to finally see the light and understand how wrong they’ve been about their beliefs for the past few years.

5.) My Favorite Marketing Tactics. Look, I get it. You came here for the tactics and I’m preaching about strategy. I don’t want to leave you hanging, so I’ll quickly share my favorite marketing tactics to leverage, especially if you just started your firm:

  • Blogs and article writing. It’s fast, it’s cheap, and it’s an amazing no-barrier-to-entry way to get your ideas to spread. Blog once a week. You have the time right now.
  • In-person networking. A lot of young advisers I talk to don’t want to do the legwork of in-person networking because they’re trying to build virtual businesses. So? Old-fashioned stuff still works. Join a BNI group, find a niche community, volunteer for causes your target audience cares about and reach out to advisers who might make good referral partners. Pound the pavement and always seek to make connections.
  • Online relationship-building. Look for relevant Facebook groups (i.e. groups where your target market is). Follow influencers and interact with them. Find reporters you might want to work with and reach out to introduce yourself and offer to help. Start your own community.
  • Start sampling. No, you can’t give out samples of your product at the grocery store, but you can let people try before you buy. Host free workshops or webinars.

This stuff works better if you can show up to where your audience already is. You don’t need to build from scratch. Go find someone who has the audience you want (but who isn’t an adviser—they shouldn’t be direct competition) and partner up with them.

You don’t want to build on leased land for too long, but leveraging people who already have the audience you want can help you kickstart your own audience growth, since some of those people will follow you back to your own site, platform and brand.

All this being said, I can’t emphasize it enough: tactics are the wrong things to think about if you’ve just begun to market yourself. What you tweet or which networking group you show up to this week feels productive, but often it’s just busywork if it’s happening randomly instead of strategically.

Take the time to lay a strong foundation. Know who you’re for (and who you’re not), what your promise is and how you want to position yourself in the market. The tactics will reveal themselves after that.

KaliHawlk
 Kali Hawlk is the founder of Creative Advisor Marketing, an inbound marketing firm that helps financial advisers grow their businesses by creating compelling content to attract prospects and convert leads. She started CAM to give financial pros the right tools to build trust and connections with their audiences, and loves helping advisers find authentic ways to communicate in a way that resonates with the right people.


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To Find Differentiation, Focus on Your AND

I wrote in my last post about how financial planners need to find ways to avoid using challenges as excuses for poor marketing and the importance of starting simple before adding too much complexity to their marketing efforts. In this post, I want to focus on one specific challenge that many financial planners face when it comes to articulating and promoting their value: commoditization.

Commoditization can be defined as the process by which goods that have economic value and are distinguishable in terms of attributes (uniqueness or brand) end up becoming indistinguishable from their competition in the eyes of the market or consumers. Every lucrative profession must eventually face the specter of commoditization, as the success of individuals or organizations in an industry prompts a flood of new entrants looking to get in on the action.

And financial planning is far from immune. Even given the contraction in the industry and profession over the past decade, there were still more than 300,000 financial advisers in the U.S., including all channels (as of January 2017). Yes, this number includes all of the different tiers and types of “advisers,” and the case could be made that true financial planners are a cut above the rest. The case could also be made that a good portion of the American consumer public does not grasp that there’s a difference at all, much less what that difference is.

The mantle then falls to financial planners to dramatize that level of differentiation, not only as it pertains to separating themselves from competing planners, but also in helping consumers understand the problems you can help them solve. Yet, if that was easy, we wouldn’t have a commoditization problem in the first place. The process of finding differentiation can require profound soul-searching, and may force you to dig as deeply into the weaknesses in your practice as you delve into your strengths. You may even find that what got you here (your recipe for past success) won’t get you there, and that can be a tough pill to swallow.

That said, I believe it’s a process that’s worth your time, as knowing who you are, who you are not and why your clients should care will serve as the foundation of your marketing for years to come. The following are a few tips to help you get started.

Do you remember the Coke Zero advertisement in which a young man is shown in a variety of different situations asking “and?” when receiving a reward (like an ice cream cone)? (FACT: describing commercials always makes them sound far worse than they actually are, so there’s a link above to watch it). The commercial does an excellent job of visually and verbally illustrating Coke Zero’s tagline of “real Coke taste AND zero calories,” but is also a useful way to think about differentiation.

In other words, what’s your AND? What do you, or your firm, offer that makes you truly different? Many planners and even large financial services organizations are still providing prospective customers with a laundry list of benefits, with a few awards sprinkled in, and calling it “marketing.” These are often lists of the things that every organization or individual does: “creation of a personalized financial plan,” “maximizing client investments” or “minimizing taxes.” If a prospective client was being direct, they would likely respond to these messages by saying, “You had better do those things.”

Essentially, planners are focusing on the baseline, what’s expected, when they should be focused on what sets them apart. As your differentiator must be unique (obviously), I can’t tell you exactly what you will find, but I do believe that, as a true financial planner, the act of planning itself (and why you spend the time to do it) could play a significant role. To most consumers, financial planning is not about investment selection or rate of return—it’s about the peace of mind that comes with knowing that they have done the work to prepare to fund an uncertain future. This makes the financial planner much more than someone with whom they are completing a transaction; the planner becomes one of the few critical trusted confidantes that their client can call upon in a time of need.

Great marketing does not ask prospects to sift through the message to find the benefit or feature that speaks to them. Great marketing shows the prospect that what the organization or individual cares about most is solving their most important problem. Find that problem, articulate your solution, and you will have found your AND.

Dan_Martin_Headshot

Dan Martin is the Director of Marketing for the Financial Planning Association, the principal professional organization for CERTIFIED FINANCIAL PLANNERTM (CFP®) professionals, educators, financial services professionals and students who seek advancement in a growing, dynamic profession. You can follow Dan on Twitter at @DanW_Martin and on LinkedIn at www.linkedin.com/in/danmartinmarketing.

 


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Helping Clients’ Children Understand Student Loans

Many students entering college might not know enough about the costs of borrowing money for college.

That’s where you come in. Advisers can stand out by helping families graduate to a higher level of knowledge about a young person’s financial future.

You may be aware that when students first apply for federal financial aid, they must complete an entrance counseling session. Specifically, undergraduates borrowing under the Direct Subsidized Loan and Direct Unsubsidized Loan programs, and professional or graduate students applying for the Direct Subsidized Loan, Direct Unsubsidized Loan and Direct Plus Loan programs, must take an online, 20- to 30-minute tutorial that describes what they need to know before borrowing for college.

With student loan defaults surpassing $120 billion in the first quarter of 2016, researchers from Kansas State University’s Personal Financial Planning program undertook a study to examine whether effective student loan entrance counseling leads to higher financial knowledge and, ultimately, greater likelihood of repayment.

The Good News

After a robust statistical analysis (the details of which we will skip), the researchers found student loan counseling can contribute to increased borrower financial knowledge, which in turn increases both the borrower’s confidence and ability to situationally apply that knowledge to make better borrowing decisions. Further, increased confidence and ability lead to better financial management and ultimately to a reduction in expected student loan debt.

Now, The Bad News

One-third of students reported not remembering the entrance counseling and many reported that the entrance counseling was not useful. Financial advisers seeking to become their clients’ CFO or family wealth adviser can use this apparent deficiency to add value to their most important relationships. With the fall semester top of mind for many households, advisers can offer to help their clients’ children manage their balance sheet, and in particular, any liabilities they will face upon graduation. There are some immediate, actionable suggestions advisers can make including:

  • The repayment of federal student loans must not be taken lightly and needs to become the highest budgetary priority when due;
  • The easiest way to ensure payments are made in a timely fashion is through an auto debit program, rather than bill pay or payment by mail; and
  • There are a number of repayment options, some tied to income, that may be more beneficial for recent graduates compared to the standard 10-year repayment option.

Advisers looking to set themselves apart should consider incorporating these services into their business model. Offering assistance will not only help bridge relationships with the next generation, but will let existing clients know how much advisers care about each family member’s well-being and future success.

For more tools and tips, visit our Wealth Management program.

Editor’s Note: A version of this blog post appeared on the Janus Henderson Blog. You can find it here

Matt Sommer

Matt Sommer is Vice President and leads the Defined Contribution and Wealth Advisor Services team at Janus Henderson. In this role, he provides advice and consultation to financial advisers surrounding some of today’s most complex retirement issues. His expertise covers a number of areas including regulatory and legislative trends, practitioner best practices and financial and retirement planning strategies for high-net-worth clients. 

 


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3 Tips to Prepare Proactively for Clients’ Cognitive Decline

As a financial planner, you may not be able to team up with your clients’ doctors to assess their cognitive decline, you can proactively plan for cognitive decline in case it does happen. Cognitive decline can affect your clients’ finances in several ways.

“Cognitive decline is becoming one of the most pressing challenges faced by families,” Daniel Kern and Renée Kwok wrote in the recent Financial Planning magazine article, “Cognitive Decline: The Boomer Issue that Families Aren’t Discussing,” which also reported that financial literacy scores decline by about 1 percent per year after age 60.

A resource co-produced by FPA and AARP called “A Financial Professional’s Guide to Working with Older Clients,” (available at AARP.org) provides these tips for practice planning:

1.) Encourage clients to rehearse lifestyle changes. Help clients identify some of the transitions they’ll have to make as they age—for instance, will they need to downsize where they live, how often they travel, or their hobbies? Also, what kind of help might they need as they age?

2.) Develop a disaster plan when your client is healthy. Identify worst-case scenarios and put a disaster plan in place. For example, have a plan for what to do if your client has a stroke that leaves them cognitively and physically impaired. Educate the family members on this plan and determine caregivers. Ensure estate planning documents are in place, and get permission to contact their loved ones and to share information in writing in case disaster strikes.

3.) Keep an eye out for symptoms of cognitive decline. Pay attention to whether your client has any changes in behavior or becomes forgetful. Are they losing focus? Are they excessively forgetful? The permission you obtained in writing to contact the family will also come in handy if you need to discuss your concerns with their loved ones.

Ana Headshot

Ana Trujillo Limón is associate editor of the Journal of Financial Planning and the editor of the FPA Practice Management Blog. Email her at alimon@onefpa.org. Follow her on Twitter at @AnaT_Edits.